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Position Summary:

The Systems Analyst I supports the company’s Epicor Kinetic ERP environment and the business users who rely on it. This is an entry-level analyst role for someone with a solid foundation in data and problem-solving who wants to grow into ERP configuration and development. The analyst will handle day-to-day user support, reporting, data maintenance, and testing, while learning how Epicor and its connected systems work together across manufacturing, sales, and logistics.

Key Responsibilities:

Respond to and resolve Epicor user support requests, and escalate complex issues with clear documentation of what was observed and tested.
Build and maintain Business Activity Queries (BAQs), dashboards, and reports to meet user requests.
Perform data maintenance, cleanup, and mass updates using approved tools such as DMT, with review and oversight.
Monitor scheduled processes and system integrations, identify failures, and report them to senior analysts.
Test new configurations, BPMs, customizations, and Epicor updates before release to production.
Write and maintain user guides, process documentation, and training materials.
Train end users on Epicor screens and workflows.
Collect and document business requirements from users for enhancement requests.
Help with user security, menu access, and account setup.

Required Qualifications:

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.
Working knowledge of relational data concepts (tables, keys, joins) and basic SQL.
Strong Excel skills, including lookups, pivot tables, and data cleanup
Logical, methodical troubleshooting skills.
Clear written and verbal communication with non-technical users.
Ability to manage multiple support requests and follow through to resolution.

Preferred Qualifications:

Experience using or supporting an ERP system (Epicor, SAP, NetSuite, Dynamics, Infor, etc.)
Exposure to Epicor BAQs, dashboards, or SSRS reporting.
Familiarity with manufacturing, distribution, or shipping processes.
Any exposure to scripting or programming (C#, Python, PowerShell).

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